Senior-led, every accountReviews published with real names
5.0
from 60 published client reviews
Senior pod, no juniors
on every account
Brands across the industries we serve
What is RAG Knowledge Assistants?
Retrieval-augmented assistants over your knowledge base that answer with sources and admit when they don’t know.
Discipline: AI Agents
Typical outcome: Senior specialists named on the account
Engagement: monthly retainer or one-time audit
Seniority: lead strategist on every weekly call
About This Service
How We Deliver RAG Knowledge Assistants
We build the retrieval pipeline properly: chunking and embeddings tuned to your content, hybrid search, re-ranking, and answer synthesis that cites its sources. Evaluated on a golden question set so you can prove accuracy before it faces a customer or an employee.
No retainers without a measurable outcome attached. Every sprint is anchored to a KPI we agreed on in week one — with weekly Loom updates, a shared dashboard, and a senior strategist on every call.
Senior strategist on every account — no juniors learning on your dime
Weekly Loom updates plus a shared Looker dashboard
Your stack, your CMS, your CMS workflow — we adapt to you
Outcome-tied pricing — KPI ranges baked into the contract
Our Process
How we ship RAG Knowledge Assistants
A proven 4-step framework that compresses time to results without cutting corners.
01
Audit & Diagnose
Benchmark where RAG Knowledge Assistants stands today, surface the highest-leverage opportunities, agree on the KPIs we'll be measured on.
02
Strategy & Roadmap
A senior strategist sequences the 90-day roadmap with quick wins front-loaded and moat plays scoped behind them.
03
Execute & Ship
The pod ships work weekly — instrumentation, deliverables and dashboards updated against the KPIs you signed off on.
04
Measure & Compound
Monthly reviews recalibrate the roadmap. Wins compound, the program keeps moving, every dollar stays accountable.
Generic LLMs don't know your business, and ungrounded AI hallucinates — RAG (retrieval-augmented generation) fixes both by grounding responses in your actual documents and data. We build knowledge assistants that retrieve from your content and answer from it with citations, so responses are factual, current and traceable to a source.
Retrieval grounding is what makes an AI assistant trustworthy on your specific knowledge.
Retrieval-augmented generation over your data
Answers grounded in your documents
Source citations and traceability
Factual, current, business-specific responses
02
Typical shape of an engagement
Months 4–9 is where money keywords move
Surface buried knowledge
Make scattered information findable
Most organisations have knowledge scattered across docs, wikis, tickets and systems that nobody can find — so it's effectively lost. We build assistants that ingest and index that knowledge and make it findable through natural-language questions, so employees or customers get the right answer instantly instead of hunting.
Surfacing buried knowledge on demand is where a RAG assistant delivers immediate, everyday value.
Ingestion and indexing across sources
Natural-language knowledge retrieval
Instant answers over scattered content
Knowledge findable, not buried
03
Content velocity
Briefed, drafted, edited, shipped
Secure & permission-aware
Right answers to the right people only
Internal knowledge assistants touch sensitive information, so access control and security aren't optional. We build permission-aware retrieval (users only get answers from content they're allowed to see), secure data handling, and the guardrails an internal knowledge system needs.
Security and permission-awareness are what make a knowledge assistant safe to deploy on real internal data.
Permission-aware retrieval and access control
Secure data handling
Guardrails for sensitive information
Safe deployment on internal knowledge
How we work
RAG Knowledge Assistants — what you are actually buying
Commitments rather than results: how the engagement is staffed, reported and priced. Every one of them is true on the first day, before anything has been measured.
Named senior specialists on every engagement
Reported via live Looker Studio dashboards
Tied to revenue KPIs, not vanity metrics
Senior
Specialists named on the account
60
Client reviews published with real names
1,000
US markets with their own measured page one
Since 2019
Building search programmes
FAQs
Questions buyers ask before signing
Quick answers to the things buyers always check first.
What is a RAG knowledge assistant?
It's an AI assistant grounded in your actual documents and data via retrieval-augmented generation — so it answers questions from your knowledge with citations, rather than a generic model guessing. It makes scattered organisational knowledge findable through natural-language questions.
How does it avoid hallucinating?
By grounding every answer in retrieved content from your documents and citing the source, so responses are factual and traceable rather than invented. Retrieval grounding is exactly what makes AI trustworthy on your specific knowledge.
Can it respect our access permissions?
Yes — we build permission-aware retrieval so users only get answers from content they're allowed to see, with secure data handling and guardrails. That's essential for an assistant touching sensitive internal knowledge.
What can we use it for?
Internal knowledge (employees finding answers across docs, wikis, tickets), customer self-service grounded in your help content, or expert assistants over technical documentation — anywhere buried knowledge needs to be findable and answered accurately.
No account-manager buffer and no juniors learning on your budget — you work directly with the people who do the work.
Founder
Rao Usama
Co-Founder & Product Officer, Head of AI / Data
14+ yrs engineering · AI agents, MCP & automation
Co-Founder and Head of AI & Data. 14+ years in software engineering; leads our AI-agent, MCP-integration and workflow-automation work — turning models into systems that actually run in production.
MSc, Data Science
Abdur Rahman Shah
Web & SaaS Engineer · DevOps
WordPress · custom web apps · SaaS · DevOps · technical SEO
Builds and ships the web layer — WordPress, custom web apps and SaaS architecture — with the DevOps to run it and the technical-SEO knowledge to make sure what he builds is fast, crawlable and built to rank.
Describe the queue and we will tell you honestly whether an agent can take it safely, what it would need access to, and where a human still has to sit in the loop.
What clients say about our RAG Knowledge Assistants
Reviews from our Upwork, Fiverr and direct client engagements. Each card shows where the review was left.
5 avg. client review · 60+ engagements
Slide 1 of 8
Great attention to detail on our on-page work. Necessary changes made without disruption, recommendations explained clearly, and delivered ahead of schedule.
Rhay Sison
SEO consultant
Slide 2 of 8
They clearly understand modern SEO and approach every project with confidence and precision. Reassuring to work with someone who genuinely knows the field.
Russell Jamieson
Law-firm marketing lead
Slide 3 of 8
Their content strategy gave us a much clearer direction for growth. The reasoning behind every recommendation was explained, and it all felt well planned.
Sophie Thomas
Content lead
Slide 4 of 8
We've partnered on multiple projects and the quality stays consistently impressive. Always proactive about valuable opportunities and a pleasure to work with.
Toby Ireson
Agency owner
Slide 5 of 8
Well-researched, well-structured content that actually aligns with the SEO strategy. Organized, easy to collaborate with, and consistently on time.
Zoe Ashbridge
Content lead
Slide 6 of 8
Everything stayed organized and every update was communicated clearly. The work was completed to a very high standard and I would collaborate again in a heartbeat.
Lesley Murray
Clinic operations manager
Slide 7 of 8
They rebuilt our city pages and fixed the local foundation properly. We're now showing up in the map pack across every territory we serve, and the phone actually rings because of it.
Adam McChesney
Home-services owner
Slide 8 of 8
The on-page work was meticulous — they made the changes without disrupting the site and explained the reasoning behind each one. Our performance climbed steadily afterward.
Aliya Vadillo
Marketing director
Contact
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