Senior-led, every accountReviews published with real names
5.0
from 60 published client reviews
Senior pod, no juniors
on every account
Brands across the industries we serve
What is Voice Agents?
Low-latency voice agents for inbound and outbound calls — booking, triage, qualification and support.
Discipline: AI Agents
Typical outcome: 24/7 every call answered
Engagement: monthly retainer or one-time audit
Seniority: lead strategist on every weekly call
About This Service
How We Deliver Voice Agents
Streaming speech-to-text, an LLM turn engine and text-to-speech tuned for sub-second turn latency, with barge-in and telephony integration (Twilio/SIP). Scoped for the calls worth automating, with a warm transfer to a human whenever it should.
No retainers without a measurable outcome attached. Every sprint is anchored to a KPI we agreed on in week one — with weekly Loom updates, a shared dashboard, and a senior strategist on every call.
Senior strategist on every account — no juniors learning on your dime
Weekly Loom updates plus a shared Looker dashboard
Your stack, your CMS, your CMS workflow — we adapt to you
Outcome-tied pricing — KPI ranges baked into the contract
Our Process
How we ship Voice Agents
A proven 4-step framework that compresses time to results without cutting corners.
01
Answer every call
Natural, conversational voice agents answer 24/7 — no missed calls.
02
Engineer low latency
We engineer real-time speech with natural turn-taking so it feels human, not a phone tree.
03
Integrate & act
The agent books, looks up and takes actions in your booking and CRM systems.
04
Guardrail & escalate
Accuracy guardrails and clean handoff to humans when needed.
Every missed call can be lost business, and humans can't answer 24/7 — voice agents can. We build natural, conversational voice agents that answer calls around the clock, handle enquiries, bookings and FAQs, and sound human, not like a press-1 phone tree customers hang up on.
Always-on, natural voice coverage is what turns missed calls into captured business.
24/7 call answering and handling
Natural, conversational voice (not IVR)
Enquiry, booking and FAQ handling
Missed calls turned into business
02
Typical shape of an engagement
Months 4–9 is where money keywords move
Real-time & low-latency
Engineer speech that feels human
Voice AI lives or dies on latency and naturalness — lag and robotic delivery break the conversation instantly. We engineer low-latency, real-time voice with natural turn-taking, interruption handling and speech quality, so the interaction feels like talking to a capable person, not a broken machine.
Low-latency, natural real-time speech is the hard engineering that makes a voice agent actually usable.
Low-latency, real-time speech engineering
Natural turn-taking and interruption handling
High-quality voice and understanding
Conversations that feel human
03
Content velocity
Briefed, drafted, edited, shipped
Integrated & capable
Voice agents that actually do things
A voice agent that can only talk is useless — the value is one that can act: check availability, book appointments, look up accounts, and take actions in your systems. We integrate voice agents with your booking, CRM and backend systems, with guardrails for accuracy and escalation to humans when needed.
Integration and capability are what make a voice agent a real front line, not a talking FAQ.
Integration with booking, CRM and systems
Real actions (booking, lookup, updates)
Accuracy guardrails and human escalation
A capable voice front line
How we work
Voice Agents — what you are actually buying
Commitments rather than results: how the engagement is staffed, reported and priced. Every one of them is true on the first day, before anything has been measured.
Named senior specialists on every engagement
Reported via live Looker Studio dashboards
Tied to revenue KPIs, not vanity metrics
24/7
Every call answered
Low-latency
Human-feeling speech
Actions
Booking & lookups
Escalation
To humans when needed
FAQs
Questions buyers ask before signing
Quick answers to the things buyers always check first.
What can an AI voice agent do?
Answer calls 24/7 in a natural, conversational voice; handle enquiries, bookings and FAQs; and take real actions — checking availability, booking appointments, looking up accounts — by integrating with your systems, with escalation to humans when needed. It turns missed calls into captured business.
Won't it sound like a robotic phone tree?
No — that's exactly what we avoid. We build natural, conversational voice agents with low latency and human-like turn-taking, so it feels like talking to a capable person, not a press-1 IVR customers hang up on.
Why does latency matter so much?
Because lag breaks a voice conversation instantly and feels broken. We engineer low-latency, real-time speech with natural turn-taking and interruption handling, which is the hard part that makes a voice agent actually usable.
Can it connect to our booking or CRM?
Yes — a voice agent that can only talk is useless. We integrate it with your booking, CRM and backend systems so it takes real actions, with guardrails for accuracy and clean handoff to humans.
No account-manager buffer and no juniors learning on your budget — you work directly with the people who do the work.
Founder
Rao Usama
Co-Founder & Product Officer, Head of AI / Data
14+ yrs engineering · AI agents, MCP & automation
Co-Founder and Head of AI & Data. 14+ years in software engineering; leads our AI-agent, MCP-integration and workflow-automation work — turning models into systems that actually run in production.
MSc, Data Science
Abdur Rahman Shah
Web & SaaS Engineer · DevOps
WordPress · custom web apps · SaaS · DevOps · technical SEO
Builds and ships the web layer — WordPress, custom web apps and SaaS architecture — with the DevOps to run it and the technical-SEO knowledge to make sure what he builds is fast, crawlable and built to rank.
Describe the queue and we will tell you honestly whether an agent can take it safely, what it would need access to, and where a human still has to sit in the loop.
Reviews from our Upwork, Fiverr and direct client engagements. Each card shows where the review was left.
5 avg. client review · 60+ engagements
Slide 1 of 8
Understood the brief after a single call and executed with confidence. Delivered on schedule with excellent communication the entire way through.
Jenny Abouobaia
Agency owner
Slide 2 of 8
They consistently identify high-quality opportunities, keep communication clear, and deliver exactly what we need. A partnership we plan to keep.
Jessica Levenson
Marketing director
Slide 3 of 8
Easy to work with and kept me updated throughout. Delivered quality results exactly as expected, with no back-and-forth needed.
John Carlo N.
SEO consultant
Slide 4 of 8
Every weekly call has a senior strategist on it, not an account manager reading a script. The work shows up in our pipeline, not just a vanity dashboard.
Kate Smoothy
SaaS growth lead
Slide 5 of 8
Genuinely rigorous technical work — they found and fixed foundation issues three previous agencies had missed, and communicated every change clearly.
Lily Ray
SEO consultant
Slide 6 of 8
They explained each update clearly and handled the changes carefully. The whole optimization process was smooth and genuinely professional.
Lois Neville
Content lead
Slide 7 of 8
They improved our rankings and brand visibility at the same time with a clear strategy. Responsive throughout and every milestone hit on time.
Louis Wharmby
Marketing director
Slide 8 of 8
They reorganized a strategy that had no structure and explained the reasoning behind every recommendation. The attention to detail really stood out.
Lydia Fox
Real-estate marketing lead
Contact
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