Senior-led, every accountReviews published with real names
5.0
from 60 published client reviews
Senior pod, no juniors
on every account
Brands across the industries we serve
What is Website Maintenance & Support?
Managed hosting, updates, backups and security so your site stays fast, secure and online.
Discipline: Web Development
Typical outcome: WCAG 2.1 AA checked with a keyboard and a screen reader, not a score
Engagement: monthly retainer or one-time audit
Seniority: lead strategist on every weekly call
About This Service
How We Deliver Website Maintenance & Support
Your website needs a foundation as solid as your business. Our managed maintenance covers hosting with 99.9% uptime, SSL, daily backups, CDN, proactive security monitoring, updates and rapid support — so your site stays fast, secure, and always online.
No retainers without a measurable outcome attached. Every sprint is anchored to a KPI we agreed on in week one — with weekly Loom updates, a shared dashboard, and a senior strategist on every call.
Senior strategist on every account — no juniors learning on your dime
Weekly Loom updates plus a shared Looker dashboard
Your stack, your CMS, your CMS workflow — we adapt to you
Outcome-tied pricing — KPI ranges baked into the contract
Our Process
How we ship Website Maintenance & Support
A proven 4-step framework that compresses time to results without cutting corners.
01
Brand And Goal Discovery
We pin down your positioning, audience and the single action each page must drive before any pixel is placed. You leave this phase with a creative brief and conversion goals everyone has signed off on.
02
Wireframe And Design
We design conversion-first wireframes, then high-fidelity mockups built around clarity, speed and trust signals. Every layout decision is justified against the goal rather than aesthetics for their own sake.
03
Build And Comply
Engineers build a fast, responsive site on WordPress or a custom stack, hardened for Core Web Vitals and WCAG 2.1 AA accessibility. We test across devices, browsers and assistive tech before launch.
04
Launch And Optimize
We migrate, redirect and launch with zero ranking loss, then monitor performance on a shared dashboard. A weekly Loom keeps you posted on speed, traffic and early conversion signals.
Software regresses — dependencies drift, Core Web Vitals slip, content changes break schema, and rankings quietly erode. We maintain performance and SEO health proactively: monitoring speed and vitals, catching schema and technical regressions, and fixing them before they cost rankings.
Active maintenance is what keeps the performance and SEO you invested in from quietly decaying.
Core Web Vitals and speed monitoring
Schema and technical-regression catching
SEO-health maintenance over time
Proactive fixes before rankings slip
02
Typical shape of an engagement
Months 4–9 is where money keywords move
Secure & up
Protect against breaches and downtime
An unmaintained site is a security and uptime liability — unpatched vulnerabilities, expiring certificates, and no one watching. We monitor uptime, apply security patches and updates safely, manage backups, and respond to issues, so the site stays secure and available.
Proactive security and uptime management is what prevents the breaches and outages that neglected sites eventually suffer.
Uptime and availability monitoring
Safe security patching and updates
Backup, recovery and certificate management
Proactive incident response
03
Content velocity
Briefed, drafted, edited, shipped
Senior ownership
Someone competent actually watching
Most sites are launched and then abandoned to slow decay because no one owns ongoing care. We provide that ownership — senior people watching performance, security and functionality, handling updates and fixes, and improving the site over time rather than letting it rot.
Ongoing senior ownership is the difference between a site that stays healthy and one that quietly falls apart.
Senior ongoing ownership, not set-and-forget
Regular updates, fixes and improvements
Proactive issue detection and resolution
A site that stays healthy over time
How we work
Website Maintenance & Support — what you are actually buying
Not a launch date. These are the standards the build is held to, what protects your rankings at cutover, and what you walk away owning when it is finished.
Named senior specialists on every engagement
Reported via live Looker Studio dashboards
Tied to revenue KPIs, not vanity metrics
WCAG 2.1 AA
Checked with a keyboard and a screen reader, not a score
Every URL
Mapped and redirect-tested before cutover
You own it
Code, design files, CMS, hosting and analytics
Two engineers
Named on the build, and you can look them up
FAQs
Questions buyers ask before signing
Quick answers to the things buyers always check first.
Why do I need website maintenance?
Because software regresses — dependencies drift, Core Web Vitals slip, schema breaks, security vulnerabilities emerge, and rankings quietly erode. Proactive maintenance keeps the performance, security and SEO you invested in from decaying, and catches small issues before they become expensive ones.
What does maintenance actually include?
Performance and Core Web Vitals monitoring, schema and technical-regression fixes, security patching and updates, uptime monitoring, backups, and ongoing fixes and improvements — with senior people actually watching, not a set-and-forget arrangement.
Can you maintain a site you didn't build?
Yes — we audit the current state, stabilise and harden it, and take over ongoing performance, security and SEO maintenance regardless of who built it originally.
How is this different from hosting?
Hosting keeps the server running; maintenance keeps the site healthy — performance, security, SEO, functionality and improvements — with senior ownership catching and fixing what hosting never touches.
Headless CMS, microservices and bespoke architecture.
The team
The senior specialists behind your work.
No account-manager buffer and no juniors learning on your budget — you work directly with the people who do the work.
Abdur Rahman Shah
Web & SaaS Engineer · DevOps
WordPress · custom web apps · SaaS · DevOps · technical SEO
Builds and ships the web layer — WordPress, custom web apps and SaaS architecture — with the DevOps to run it and the technical-SEO knowledge to make sure what he builds is fast, crawlable and built to rank.
Nimra Jabbar
Front-End Developer & SEO Specialist
MSc Data Science · front-end · technical SEO
Front-end developer and SEO specialist with a Master’s in Data Science. Builds fast, accessible interfaces and the on-page and technical SEO that make them rank — with experience spanning EdTech, enterprise systems and digital consulting.
Drop your URL and we will run it, read the markup and check what a crawler actually receives. You get the specific things slowing it down, whether or not that leads to a rebuild.
What clients say about our Website Maintenance & Support
Reviews from our Upwork, Fiverr and direct client engagements. Each card shows where the review was left.
5 avg. client review · 60+ engagements
Slide 1 of 8
They improved our rankings and brand visibility at the same time with a clear strategy. Responsive throughout and every milestone hit on time.
Louis Wharmby
Marketing director
Slide 2 of 8
They reorganized a strategy that had no structure and explained the reasoning behind every recommendation. The attention to detail really stood out.
Lydia Fox
Real-estate marketing lead
Slide 3 of 8
Great attention to detail on our on-page work. Necessary changes made without disruption, recommendations explained clearly, and delivered ahead of schedule.
Rhay Sison
SEO consultant
Slide 4 of 8
They clearly understand modern SEO and approach every project with confidence and precision. Reassuring to work with someone who genuinely knows the field.
Russell Jamieson
Law-firm marketing lead
Slide 5 of 8
Their content strategy gave us a much clearer direction for growth. The reasoning behind every recommendation was explained, and it all felt well planned.
Sophie Thomas
Content lead
Slide 6 of 8
We've partnered on multiple projects and the quality stays consistently impressive. Always proactive about valuable opportunities and a pleasure to work with.
Toby Ireson
Agency owner
Slide 7 of 8
Well-researched, well-structured content that actually aligns with the SEO strategy. Organized, easy to collaborate with, and consistently on time.
Zoe Ashbridge
Content lead
Slide 8 of 8
Everything stayed organized and every update was communicated clearly. The work was completed to a very high standard and I would collaborate again in a heartbeat.
Lesley Murray
Clinic operations manager
Contact
Ready to talk about Web Development?
Send the details and a senior specialist replies within one business day — including an honest read on whether starting with Web Development is right, or whether something else is capping you first.
